How a custom order works

Step 1 — Enquiry and requirements

Send the specification you already have. If it is incomplete that is fine, but the closer it is to the list below, the fewer rounds of questions before a quotation lands. A photograph or a competitor sample helps more than a paragraph of description.

• The exact item or items — we quote single items as readily as sets.
• Material and dimensions, or the function and we will recommend.
• For balls: diameter, wall thickness and the intended user weight.
• For bands and rings: the resistance level in kilograms or pounds, not colour alone.
• Quantity, plus branding and packaging requirements.

Step 2 — Specification and quotation

We review the material, dimensions, decoration, minimum quantity and the scope of the quotation, then come back with questions rather than assumptions. This is the step where a vague brief becomes a document both sides can work from. Ask for the material grade and any tolerance in writing — a price alone will not tell you what you are buying.

Step 3 — Sampling and approval

A pre-production sample lets you check the specification before you commit to volume. Check these on the sample, not on the bulk shipment:

• Actual dimensions and wall thickness against the specification.
• For balls: inflation, valve function and the anti-burst specification.
• Resistance level measured, not assumed from the colour code.
• Surface texture and grip against a mat.
• Whether the components work together as a set when packed.

Approve the sample in writing and keep it. A signed sample held by both sides is what makes a repeat order match the first one.

Step 4 — Bulk production and quality control

Production follows the approved specification and schedule. Quality control is built into the run rather than added at the end:

• Incoming material checked for grade, density and colour before production.
• Wall thickness and dimensions measured on finished units, not on the raw material.
• Function testing — inflation, valve cycles, resistance range and buckle operation.
• Set assembly checked against the component list before boxing.
• Pre-shipment inspection on packed cartons — count, dimensions, assembly, packing.

Step 5 — Packing, documents and shipping

Confirm the carton plan, packing method and shipping terms before production ends, so the goods are not sitting in the warehouse waiting on paperwork. Documents and declarations are prepared alongside the order.

We quote EXW, FOB Xiamen and CIF to your port, and can arrange DDP where the destination and duty treatment are clear. Equipment is bulky relative to its value, so give us your pallet plan and we will fit the carton sizes to it.

What speeds up a first order

Three things shorten a first order more than anything else: a complete specification, a decision-maker available for sample approval, and agreeing the packing and shipping basis early. Most delay comes from revisiting a decision that was left open at sampling.

Next step

To put this into practice, start from the product range and then read the guide closest to your next decision. Review the related guides, or send your specification directly and we will come back with options, MOQ and pricing.